Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at help@thecrafthouse.com. 

If your return request is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at help@thecrafthouse.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us before requesting a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at help@thecrafthouse.com.